General

Delivery

• Where is my Delivery?
• Why does my tracking say 'Delivered', when the item has not been received?
• Why wasn't my delivery left safely?

Quality Issues

• My flowers are poor quality
• How do I get the best out of my flowers?
• My bouquet looks different than in the photo
• Somethings Missing
• My flowers didn't last long enough
• My plant is in poor condition

Ordering Questions

• How do I apply a Discount Code?
• Where do you deliver to?
• How do I order for a specific date?
• Referral Rewards
• How to cancel an order?
• Can I download a VAT receipt?

Subscription Questions

• What is a Zen Flower Subscription?
• Can I choose the bouquet/flowers for my subscription order?
• How do I make changes to my subscription?
• There is a problem with my subscription delivery
• How do I cancel my subscription?
• I am the recipient of a subscription, can I make changes?

Something Else

• I heard you bought another company?
• Problems using the website?
• How do I unsubscribe from emails?