Ruth Cockshott

Why does my bouquet look different? Every stem is unique so sometimes colours vary or we'll need to use a substitution to give you the best bouquet! We try wherever possible to always send som...

Our blooms are sent out dry and in bud so we do find that upon arrival they do need a good trim and at least 24 hour in water to fully revive and start to bloom. Trimming tips Trimming...

Head over to My Account to update your email preferences, here you can also opt-out of Mother's Day emails. I've unsubscribed, why am I still receiving emails from you? We are so sorry! This may me...

We’re so sorry that you've had trouble with our website - this is certainly not what we want! Top tips for resolving any issues before getting in touch: Make sure your internet is connected (eithe...

You may have seen in the press that we’ve recently acquired bloomon, a Netherlands based online flower brand known for their contemporary floral style and design aesthetic. We’re always looking for...

Got a discount code you’d like to use? Just pop it into our special-code box at checkout (in the ‘review order and pay’ section).Got an email with a discount code in? Click through to our site...

We’re really sorry if this has happened.Your delivery should still be where it was left and everything will stay happy in its box for at least an extra day. But please do let us know if that’s not ...

We’re so sorry if your tracking says “delivered” but you can’t find your delivery.Please double check the following: Is the address on your email definitely the correct address? Is there a ‘left s...

My flowers are in poor condition As our flowers arrive in bud, is it expected for some stems to arrive looking droopy or squashed on arrival as we have explained in detail here but don't worry the...

Once your delivery is on its way, you can track it here or find the tracking link in your email.   Common Tracking Issues Royal Mail delivery is not a guaranteed service. In a small number of cases...